Return and Exchange Policy
We offer products of great quality so that our customers feel satisfied after receiving their parcel. However, due to some circumstances we have created an Exchange and Replacement policy which will surely benefit our customers. We offer a 7 day Exchange and Replacement policy which comprises of the following factors:
1. Defected or Damaged Product
2. If you receive the wrong Product
Our customers will also have the option of getting their damaged or defected product exchanged with a different product. In this type of scenario the difference of the cost of products must be dealt by the Seller.
NOTE
If you choose to exchange or replace any product you will be charged charges of RS 1000(In case of not liking) which will be deducted directly from the amount you have paid. The pictures on the site may slightly differ from the product due to the photography.
🧾 Refund Policy (Applicable on All Orders)
We offer a 7-day return or exchange policy on all purchases. However, please note the following deduction rule:
📌 Refund Deduction Policy:
A mandatory 5% deduction will apply on all refunds.
❗Why This Deduction?
As per the latest eCommerce tax regulations in Pakistan, the government charges Sales Tax and Income Tax on the entire COD value, even if the order is later returned or canceled. This tax is non-refundable to us once the parcel is delivered and recorded.
Therefore, when we refund the amount, we deduct:
5% (covers tax already deposited to the government on your order)
The remaining 95% is refunded via bank transfer, Easypaisa, or JazzCash.
✅ Example:
If your order total was Rs. 5,000, your refund will be:
| Total Order | Deduction | Refundable |
|---|---|---|
| Rs. 5,000 | Rs. 250 (5%) | Rs. 4,750 |
